HELP FILE

How do I link a MAC address to a device profile?

This article discusses how a MAC address can be added to a device after the initial creation.

  1. Log in at https://my.jive.com/pbx.
  2. Click Devices in the left sidebar and then choose the device that needs a MAC address added.
  3. From Hardware > Device, verify Allow the phone to retrieve its configuration is enabled.
  4. Select the desired Hardware.
  5. Click Save.