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How do I create a device profile for a fax adapter in the admin portal?

Create a user, line, and device at the same time and link the three together.

PBX Administration (classic)

If you're an admin who signs in at, these steps are for you.

Create a device profile for a fax adapter

Before you begin: You must be assigned the Admin or Super admin role to perform this task.
Attention: This action creates a new billable device.
  1. Sign in to PBX Administration (classic) at
  2. Select Users in the left sidebar and then select Add User.
  3. Enter the fax adapter's First Name, Last Name, and Email.
  4. The next available number will automatically populate the Extension Number; change this number as needed.
  5. Omit the user's extension from directories:
    Option Description
    Omit from Directory Removes the line from all internal directories.
    Omit from Auto Attendant Extension Dialing Removes the line from auto attendant extension dialing.
  6. Add the fax adapter to the system:
    Option Description
    Use Existing Links the device to previously created hardware profile.
    Create New Creates a new device and links it to the new fax adapter.
    • MAC Address: PA 12 digit string which is typically found on the bottom of the device.
    • Model: You can leave this field blank and it will automatically populate when you provision the device. It is therefore optional for all devices except some paging devices.
  7. Skip the preset device settings; they aren’t applicable for a fax adapter.
  8. Select Ok.
  9. Optional: To optimize the adapter for faxing, select the desired device, go to Hardware, and then toggle on Optimize for Fax.
What to do next: To bring your fax adapter to life, provision the device and then route a phone number to it.
Note: If purchased from a third party, you may need additional help with provisioning the fax adapter.