Create a device profile for a fax adapter
Create a user, line, and device at the same time and link the three together.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Before you begin: You must have an admin or super admin
role to perform this task.
Attention: This action creates a new billable device.
- Sign in to PBX Administration (classic).
- From Users, select Add User.
- Enter the fax adapter's First Name, Last Name, and Email.
- The next available number will automatically populate the Extension Number; change this number as needed.
- Omit the user's extension from directories:
Option Description Omit from Directory Removes the line from all internal directories. Omit from Auto Attendant Extension Dialing Removes the line from auto attendant extension dialing. - Add the fax adapter to the system:
Option Description Use Existing Links the device to previously created hardware profile. Create New Creates a new device and links it to the new fax adapter. - MAC Address: PA 12 digit string which is typically found on the bottom of the device.
- Model: You can leave this field blank and it will automatically populate when you provision the device. It is therefore optional for all devices except some paging devices.
- Skip the preset device settings; they aren’t applicable for a fax adapter.
- Select Ok.
- Optional: To optimize the adapter for faxing, select the desired device, go to Hardware, and then toggle on Optimize for Fax.
What to do next: To bring your fax adapter to life,
provision the device and then
route a phone number to it. If purchased from a third party, you may need additional help with provisioning the fax adapter.