HELP FILE

How do I link a MAC address to a device profile?

    This article discusses how a MAC address can be added to a device after the initial creation.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change the settings on a device?
    Before you begin:
    1. Sign in at https://my.jive.com/pbx.
    2. Click Devices in the left sidebar and then choose the device that needs a MAC address added.
    3. From Hardware > Device, verify Allow the phone to retrieve its configuration is enabled.
    4. Select the desired Hardware.
    5. Click Save.