Turn on voicemail transcription for lines, ring groups, or shared voicemail boxes.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administrate their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.
About this task
- Log in at https://my.jive.com/pbx.
- Click Lines, Ring Groups, or Shared Voicemail Box in the left sidebar and then click the specific line, ring group, or shared voicemail that you want to update.
- From Include Voicemail Transcription. , enable
- Optional: Customize the email notifications and voicemail options.
- Click Save.
What to do next
: Once enabled, users will see the voicemail transcription in their
or in their email copy of the voicemail if