How do I enable voicemail transcription?

Turn on voicemail transcription for lines, ring groups, or shared voicemail boxes.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administrate their account. If you're an admin who uses, please visit our GoTo Admin support site for help.
Before you begin: You must have admin or super admin permissions.
About this task: Watch Video
  1. Log in at
  2. Click Lines, Ring Groups, or Shared Voicemail Box in the left sidebar and then click the specific line, ring group, or shared voicemail that you want to update.
  3. From Voicemail > General Options, enable Include Voicemail Transcription.
  4. Optional: Customize the email notifications and voicemail options.
  5. Click Save.
What to do next: Once enabled, users will see the voicemail transcription in their app or in their email copy of the voicemail if Email Notifications is enabled.