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How do I enable voicemail transcription?

    Turn on voicemail transcription for lines, ring groups, or shared voicemail boxes.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I change the settings on a direct extension?
    Before you begin: You must be assigned the Admin or Super admin role to perform this task.
    Users also have the option to set up voicemail transcription for their own line.

    Watch Video

    1. Sign in to PBX Administration (classic) at
    2. Select Lines, Ring Groups, or Shared Voicemail Box in the left navigation menu and then choose the specific line, ring group, or shared voicemail that you want to update.
    3. From Voicemail > General Options, enable Include Voicemail Transcription.
      Note: Language is NOT automatically detected when language transcription is enabled. Voicemail transcriptions are currently available in English and Spanish only. Transcription will be shown in the language set for the line or if the set language is unsupported, the transcription will be attempted in English.
    4. Optional: Customize the email notifications and voicemail options.
    5. Save your changes.