What are the device settings?

Below is a list of all the device settings and their descriptions.

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Table 1. General Settings
Setting Description
Assigned User The user assigned to the device.
Name The name used to identify the device in the admin portal.
Display Name The name displayed on the phone.
Note: Not all phones support this feature.
Time Zone — Optional The time zone for the device.
Corporate Directory — Optional Syncs a corporate directory (LDAP) to the device.
Secure Calling — Optional Enables call encryption.
Note: Supported on Cisco MPP, Polycom, and Yealink only.
Resync Device Click Admin Portal Resync Icon to sync minor changes with the device remotely.
Paging Profile — Optional The paging profile used for multicast paging.
Outbound Proxy — Optional The outbound proxy used by the device for sending messages to GoToConnect servers.
Note: Outbound proxy is typically configured by GoToConnect to accommodate specific network setups and is not commonly required.
Registration Proxy — Optional The registration proxy with which the device configures.
Polycom Acoustic Fence — Optional Enables noise cancellation on Polycom VVX phones that automatically filters background noise for your callers—making it easier for them to hear you. This is a one-way feature, only the audio your callers hear is affected; what you hear from them will remain unchanged. Firmware version 5.4.4 or higher is required.
Polycom Acoustic Fence Threshold Determines the amount of background noise that is filtered when using the Polycom Acoustic Fence.  Enter a value between 1 (low noise situations) and 10 (high noise situations).
JBC — Optional Assigns a Jive Business Continuity (JBC) device to the device.
Note: Outbound proxy and Registration proxy are disabled while using JBC.
Billing Group — Optional Sorts billable devices and phone numbers by billing groups on your monthly GoToConnect invoice for internal accounting and reporting purposes.
Multicast Mega Volume — Optional Increases the device volume for received multicast pages. Useful in large rooms or noisy environments.
Note: Supported on limited Yealink models only.


Table 2. Device
Setting Description
Allow the phone to retrieve its configuration Gives the device access to provisioning data (rarely disabled).
Tip: Disable this setting to prevent GoToConnect’s provisioning servers from clearing any manual changes made directly on the device.
Hardware Provisions the device to the selected hardware profile.
Reset Secure Provisioning Allows a device to reconnect to GoToConnect after a factory reset.
Note: Not all phones support this feature.
Table 3. Custom Settings
Lists all custom settings set up manually on the device.

Button Configuration

Table 4. Button Settings
Setting Description
Allow this device to monitor the presence of other devices Enables presence monitoring to visually monitor speed dial contacts assigned to line keys on the phone to know if they are on an active call.
Allow user to change all Speed Dial buttons in GoToConnect Allows the user to edit their speed dial key(s) from GoToConnect.
Note: Not all phones support this feature.
Convert Directory Contacts Into Buttons Adds the first lines in the directory to all unassigned buttons on the phone.
Enable Remote Directory Adds all the lines on the system as a static directory on the phone. The user cannot modify this directory.
Note: Not all phones support this feature.
Fill Directory Automatically Adds all lines on the system to the user-editable directory on the phone. If the user clears this directory, it will populate again automatically.
Note: Supported on Polycom only.
Use Jive's Button Configuration Enables all button types. When unchecked, you can only select line as the button type.
Note: Supported on Polycom VVX only.
Table 5. Button Types
Setting Description
Call Park Adds a call parking spot to the button to park calls to a specific spot with presence monitoring. Enter a label for the button and then a parking spot for the extension (e.g., 8).
Note: Supported on Cisco MPP, Polycom, and Yealink only.
Custom Defined on Phone Allows the phone to have functionality manually assigned to the button that cannot be overwritten by provisioning.
Line Adds a line to the button.
Note: Duplicated line assignments are only supported on Polycom VVX. The button labels on multiple appearances for the same line will display as “Label 1”, “Label 2”, etc.—these labels cannot be changed.
Line (No Ring) Adds a line to the button with a silent ringtone.
Note: Not all phones support this feature.
Multicast Paging Group Adds a paging zone to the button for transmitting pages.
Note: Supported on Cisco MPP and Yealink only.
Speed Dial Adds an extension to the button for speed dial. Watch Video
Note: Not all phones support this feature.
Speed Dial w/Presence — Recommended Adds an extension to the button for speed dial and presence monitoring with BLF (Busy Lamp Field). Watch Video
Note: Not all phones support this feature.
Speed Dial w/Presence (Buddy Watch) — Limited Support Adds an extension to the button for speed dial and presence monitoring with buddy watch.
Note: Supported on Polycom VVX only.


Lists all queues the device is logged in to as an agent.