How do I set up SMS on a phone number?

Send text messages right from your business number with GoToConnect and Jive Mobile. Only available in the US.

You must have admin or super admin permissions.
This feature is in public beta.
  1. Log in at
  2. Click Phone Numbers in the left sidebar and then click the phone number that needs SMS enabled.
  3. From SMS > SMS Administration, select the user that will send SMS messages from this phone number.
  4. Select the newly added user and then check Enable SMS under the Permissions field.

    Note: Limit SMS permissions to one user per phone number.

  5. Click Save.
    It can take ≈ 20 minutes before SMS is fully functional.
  6. Optional: To remove a user’s SMS permissions, hover over the user and then click Admin Portal Trash Icon.