How do I set up texting on a phone number?

Send and receive text messages right from your business number with GoToConnect. Only available in the US and Canada.

Before you begin: You must have admin or super admin permissions.
About this task: Watch Video
  1. Log in at
  2. Click Phone Numbers in the left sidebar and then click the phone number that needs texting enabled.
  3. From Texting > Texting Administration, select the user that will send text messages from this phone number.

    Attention: If you do not see the texting tab, it is because the carrier of your phone number does not support this capability. You can email to get help switching your phone number to a different carrier.

  4. Select the newly added user and then check Enable Texting under the Permissions field.

    Note: Limit texting permissions to one user per phone number.

  5. Click Save.
    It can take ≈ 20 minutes before texting is fully functional.
  6. Optional: To remove a user’s texting permissions, hover over the user and then click Admin Portal Trash Icon.