How do I add a playlist?
Add a playlist to your account to enhance your customer's hold experience.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Add a playlist
Before you begin:
You must be assigned an Admin or Super admin role to perform this task.
- Sign in to GoTo Admin.
- From , select + Add playlist.
- Enter a name for the playlist.
- Select Save when complete.
- Add songs to your playlist and customize the settings as needed.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
How do I create a custom hold music playlist?
Create customizable playlists with any audio files to use for specific phone numbers, lines (including ringback), call queues, and ring groups.
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
- Select
and then select the newly added playlist to edit its tracks:
Choice Description Add Music to a Playlist Drag and drop the music file from your library to a playlist. Remove Music from a Playlist Select X for the music file you would like to remove. Reorder Music in a Playlist Drag and drop music files in the desired order. Shuffle a Playlist Select 
.Rename a Playlist Select 
to rename a playlist and then select .Note: If you previewed a music file, make sure to exit preview mode before dragging it.
