Set up instant response text messages
Attention: United States carriers are now blocking all unregistered outbound SMS per industry regulations to combat spam. Registration is mandatory for all providers, not just GoTo Connect. Register now to restore or maintain SMS service. GoTo Connect cannot expedite carrier reviews.
Enable instant response to send an automatic text response to missed calls from new customers. Customize different instant response messages for each phone number as needed.
You can customize different instant response messages for each phone number as needed. Instant responses will only be sent to callers who are not an existing contact.
Instant response messages will not be sent for the following reasons:
- First-time callers who leave a voicemail
- Repeat callers
- Callers who hang up without selecting an extension
Before you begin:
You must have an admin or super admin role to perform this task.
At least one user must be given texting permissions prior to performing this task.
- Sign in to GoTo Admin.
- Select
> Phone numbers and then choose the phone number. - From , customize the message in the Instant response message field.
- Enable Activate Instant Response.
- Select Save when finished.
