How do I manage my audio library?

View and manage all of your audio files in one place.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Manage audio library

Before you begin: You must be assigned an Admin or Super admin role to perform this task.

Sign in to GoTo Admin.
From Phone System > Audio Library, you will be able to view lists of all your sound clips, hold music files, and playlists.

Optional: Choose your viewing preferences:

Viewing preference	How-to
Customize the table settings	Select to customize the table settings in this overview.
Filter the list	Select to narrow down the list by product, role, or status.
Sort the list	Select a column header.

Choose what you want to do:

Option	How-to
Add a sound clip or music file	Select + Add media to add a sound clip or music file to your account.
Add a playlist	Select + Add playlist to add a playlist to your account.
Play a sound clip	From the Sound clips tab, hover over an entry and select .
Download a sound clip	From the Sound clips tab, hover over an entry and select .
Delete a sound clip	From the Sound clips tabs, hover over an entry and select .
Add hold music to a playlist	From the Hold music tab, hover over an entry and select to add that file to a playlist.
Play hold music	From the Hold music tab, hover over an entry and select .
Delete a playlist	From the Playlists tab, hover over a custom playlist and select .
Change a file	Select a specific entry to make changes.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

How do I choose a hold music playlist for my callers?

Assign a playlist for your whole system to provide consistency for all callers or change the hold music on an individual phone number, line, ring group, or call queue.

Before you begin: You must be assigned the Admin or Super admin role to perform this task.

Note: It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.

Set the Hold Music System-Wide

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select System Settings in the left sidebar.
From General > Defaults, select the desired Hold Music Playlist.
Select Save.

Set the Hold Music on a Phone Number or Extension

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select Phone Numbers, Lines, or Ring Groups in the left sidebar and then select the phone number or extension that you need to change.
- For a phone number, go to General > Hold Music.
- For a line, go to the General > Inbound Call Options > Hold Music/Ringback.
- For a ring group, go to General > Ringback.
Select the desired Hold Music Playlist.
Select Save.