Learn about each type of extension and what it is best used for so that you can be confident in how your call flow is set up.
- Direct Extensions: This dials a user directly as a primary or secondary line.
- Dial Plans: This is a custom flow you build with multiple elements available for use such as a scheduler, auto attendant, dial by name directory, or caller ID modifier. You can set these up so that callers have multiple choices to choose from when calling a particular phone number.
- Call Queues: This dials a group of user's direct extensions with advanced distribution, agent, and caller settings. You also have access to reporting features when using queues.
- Ring Groups: This dials a smaller group of user's direct extensions and/or external phone numbers.
- Virtual Fax: This allows callers to send a fax which is received as an attachment to an email on your system. Watch video!
- Shared Voicemail: This sends callers to a voicemail box that is shared by multiple users. You can use this in addition to or in place of a user's personal voicemail box that comes standard with their direct extension.
- Conference Bridges: This sends callers to a virtual conference room that allows up to 20 participants. You can secure these rooms with participant and/or host pins.