Set Up Shared Inbox with Webchat (Customer Engagement)
Set up a webchat widget to your shared inbox to allow your customers to communicate with agents through a website.
Before you begin: You must be
set up as a user and be assigned the
admin role. You must also have access to your website's source code. If you are using Wordpress however, we have a plugin available.
What to do next: Ensure your agents know how to use the
shared inbox to respond to incoming webchat inquires.