Getting Started with GoTo Room Admin Guide
Learn how to set up and configure your new GoTo Room system
Set up your system
Once you receive the GoTo Room hardware, it's time to put together the equipment. Follow the instructions applied to your specific hardware.View
How do I identify my hardware? if you aren't sure which hardware you have.
What if I never received my GoToRoom system?
If you did not receive your GoToRoom system, please check the order confirmation email for a tracking link or reach out to your account manager
My hardware arrived broken.
Please reach out to your account manager or call support.
Manage rooms and systems in the Admin Center
The Admin Center offers ways to manage and maintain your GoTo Room systems.
- Manage your rooms and details.
- Manage rooms and locations -- Organize multiple GoTo Room systems.
- View system status and health -- Determine the system status for troubleshooting purposes.
- Edit GoToRoom details -- Edit the GoTo Room name, language, location, time zone, and more.
Integrate your calendar
Connect GoToRoom to your Google, Microsoft Exchange, or Office 365 calendar so that users on your account can set the conference room as the meeting location while scheduling a meeting. This will also show upcoming meetings scheduled in the conference room directly from the device hardware.
View GoTo Room Calendar Integration Overview for more details on connecting your Office 365 account via Enterprise App (basic) or Service account (advanced), Google Calendar, and Microsoft Exchange.
Set up features and external functionaltiy
There are some features and functionalities that must be set up by an admin before use.
- PBX capability – Use the audio device as a regular phone (supported on the Polycom Trio only).
- 3rd party join – Join a 3rd party meeting solution such as Zoom, WebEx, Google Meet, etc.).
- Mobile room launcher – Start a room meeting from the GoTo Meeting mobiel app (enabled by default).
- Custom wallpaper – Change the display backgroudn across all room systems.
Troubleshoot common errors
Troubleshoot common issues our GoTo Room admins have come across. If you don't find your issue below, search the
support site for more help.