HELP FILE

What is the return policy for GoToRoom?

We stand behind our products and services. Therefore, if GoToRoom is not performing as it should, we will do our due diligence to rectify the situation.

There was a shipping issue.

If your system was damaged during shipping or parts are missing, please Call Support (at the bottom of this article) within 30 days of receiving it so that we can replace the missing or damaged parts.

What is Dolby's manufacturer's warranty?

Dolby offers a 1 year manufacturer's warranty. All hardware included in the GoToRoom with Dolby Voice kit is covered by this 1 year warranty. If you encounter issues with your Hub, Huddle, audio or webcam device, or touch panel, please Call Support found at the bottom of this article.

What is Poly's manufacturer's warranty?

Poly offers a 1 year manufacturer's warranty. All hardware included in the GoToRoom with Poly kit is covered by this 1 year warranty. If you encounter issues with your Intel NUC, audio or webcam device, or touch panel within the first year, please Call Support found at the bottom of this article.

What is Logitech's manufacturer's warranty?

Logitech offers a 2 year manufacturer's warranty. All hardware included in the GoToRoom with Logitech kit is covered by this 2 year limited hardware warranty. If you encounter issues with your touch panel, Intel NUC, audio or webcam device, remote control, or hubs, please Call Support found at the bottom of this article.