HELP FILE

How do I change the phone number displaying on outbound calls?

    Override the default caller ID for those lines that require something different.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change the settings on a direct extension?
    Before you begin: You must have admin or super admin permissions.
    1. Sign in at https://my.jive.com/pbx.
    2. Choose Lines in the left navigation menu and then select the line that you need to change.
    3. From General > Outbound Call Options, set the External Caller ID to Use and then choose the desired phone number.
    4. Save your changes.
    What to do next: If you are looking to add or change the caller ID altogether, see How do I change my caller ID?