HELP FILE

What's new in the GoTo App?

    Keep track of what's going on with the GoTo Application and learn more about the newest features and changes.

    Meetings & Trainings - April 26, 2022

    New

    Pause and Resume Screen Sharing
    Presenters can pause their screen when sharing.
    Mute All Attendees
    Organizers can mute all attendees at once and can disable the ability for attendees to unmute themselves.

    Meetings - March 30, 2022

    New

    Delete meeting recordings
    When you no longer need a meeting recording, delete the meeting from your account in GoTo.

    Meetings - March 22, 2022

    New!

    Switch to the GoTo desktop app from the Web
    If you joined a meeting from the web, you can switch to the desktop app during the session to access all the features GoTo offers.

    Improved

    • Fixed an issue where the Share something else option in presenter mode caused the GoTo app to be unresponsive
    • Fixed an issue when moving an attendee to multiple breakout rooms in under 10 seconds caused the dialogue box to not close and the time to go negative
    • For meetings with more than 25 attendees, the Active Webcams camera mode is the default view

    Meetings - March 14, 2022

    New!

    Skip Mic and Camera Preview
    Join a meeting quicker by skipping the mic and camera preview.

    Audio – March 10, 2022

    Improved:

    • Dial in and Call Me audio options have been removed for Russia and Belarus

    Meetings & Trainings – March 7, 2022

    New!

    Share Browser Media Audio
    Presenters on a browser can include media audio when sharing their screen.

    Meetings & Trainings - March 3, 2022

    Improved:

    • Breakout rooms is no longer in beta and available to all organizers
    • In-session layout improvements
    • The grab tab and panel position changes are saved for the next screen sharing
    • Users joining from a browser are taken to the Camera preview screen after joining a session rather than the pre-session audio flow

    Meetings – February 17, 2022

    Improved:

    • Users can start or join Rooms meetings in one click using the Start icon
    • Meetings created without a title automatically applies "New meeting" as the default title
    • Improvements to upcoming meeting notifications
    • Improvements to the "Starts in" and "Started" status messages in upcoming meetings

    Recordings - February 11, 2022

    New!

    Support for FullHD (1080P) cameras

    1080p cameras shared during meetings are captured and shown in the cloud recording.

    Meetings & Trainings - February 7, 2022

    New!

    Give Attendees Remote Control
    Allow others to move the mouse around their screen and use their keyboard for added collaboration. Learn more.

    LogMeIn is now GoTo – February 2, 2022

    We've relaunched our brand with a fresh look and feel! But don't worry – you'll still find everything in its usual place. Learn more.

    Messages – February 3, 2022

    New!

    Ability to Send Direct Messages
    Users can send direct and channel messages with others in their account and go from chatting to video in one click.

    Meeting URLs - February 2, 2022

    New!

    New Meeting URL Link Formats
    The format of meeting links is meet.goto.com. Learn more.

    Meetings - January 31, 2022

    New!

    Share Chats in Recordings
    Organizers can choose to share chats as part of a recorded meeting.

    Meetings – December 16, 2021

    New!

    Ability to Record to Your Computer
    Organizers on the GoTo desktop app can record to their local hard drive.

    Meetings & Trainings – December 1, 2021

    New!

    Presenter Mode
    Presenters can go into Presenter mode to shrink the control panel and access the main in-session features from a grab tab.
    Ability to Use Drawing Tools
    Current presenters on the desktop app can use drawing tools to annotate on their shared screen.
    Note: Presenters must be in Presenter mode to access drawing tools.

    Meetings – November 29, 2021

    New!

    Ability to Include Media Sound
    While sharing a video or audio clip, presenters can include the media sound coming from their computer with attendees.

    Meetings – November 25, 2021

    Improved:

    • Users can view upcoming sessions within a 3 day, 7 day, and 30 day time frame
    • Personal meeting room is displayed as "My room"
    • Sorting improvements to the invitee list
    • Cosmetic improvements

    Meetings – September 28, 2021

    New!

    Ability to React
    You can use reactions to quickly participate without speaking.

    Meetings – September 15, 2021

    New!

    Ability to Pin a Participant's Camera
    You can pin a participant's camera to be enlarged on your screen.

    Improved:

    • Session participants can hide their own cameras from being displayed on their window. Please note cameras will continue to be shared with other attendees.
    • Full names have been removed from the More drop-down options in the People pane.
    • Fixed an issue where camera lights turned on when users opened and closed the Camera pane without sharing.

    Meetings – August 18, 2021

    New!

    GoTo App Open Beta
    Users can download the new GoTo experience and enjoy the new meeting experience!
    Ability to Edit Meeting Settings
    Meeting settings are now available in GoTo. To access your settings, click the Profile icon and Settings.
    Ability to Connect Office 365 and Google calendars
    Users can connect their Office 365 and Google calendars to view all sessions from GoTo.
    Improvements to Scheduling Meetings
    Improvements have been to scheduling meetings including:

    Improved:

    • GoTo is hidden while screen sharing
    • 1:1 sessions (i.e., 2 attendees total) support 1920x1080px (1080p)
    • You can join a meeting in one click from the main screen

    Meetings – August 12, 2021

    Improved:

    • Text updates to "Waiting to join" to prevent truncation
    • Breakout rooms now show how much time has lapsed since starting
    • Fixed an issue where Microsoft Edge users couldn't share their screen after canceling the first time
    • Fixed an issue where users without microphone and speaker devices get stuck in the pre-session audio screen
    • Fixed an issue where the shared screen tile was small for attendees
    • Fixed an intermittent issue where presenters lost screen and camera sharing
    • Cosmetic fixes for icons

    Meetings – July 22, 2021

    New!

    Improvements to Viewing Upcoming Meetings
    Improvements have been to viewing upcoming meetings including:
    • Upcoming and Rooms meetings have been split into two tabs
    • Ability to collapse and expand upcoming meetings by date
    • Ability to filter upcoming meetings by date range

    Improved:

    • Meet tab has been renamed to "Meetings"
    • "Learn more" link has been added to breakout rooms
    • Translation improvements

    Meet – July 8, 2021

    New!

    Improvements to Chat
    Improvements have been made to the chatting feature including:
    • Drafted messages are remembered when users close and open the Chat pane
    • Long messages are wrapped
    • All attendees receive chats (if sent to everyone)
    • The Chat To field has been updated to "Organizer(s) only" and "Presenter only"

    Improved:

    • Users who are not logged in can change the display language during the session
    • The "Sign in" and "Join" buttons are more visible to users in the pre-session window
    • Join updates have been made for users who launch from an unsupported browser
    • Users are prompted with a permission window only after remote control is granted
    • Resolution improvements when window is resized
    • Fixed an issue where the Chat pane did not automatically display the most recent message
    • Fixed an intermittent issue where webcams stopped sharing without displaying an error message

    Meet – June 7, 2021

    New!

    Improvements to Breakout Rooms
    Improvements have been to made to breakout rooms. These include:
    • Main room is titled
    • Attendees cannot chat the organizer if they were not in the room
    • Cosmetic and formatting updates

    Improved:

    • Fixed an issue where users lost audio when they opened and closed the Settings pane
    • Fixed an issue where new audio device was not detected and used during the session
    • Fixed an issue where organizers weren't prompted with the "Exit the meeting" dialog during a breakout
    • Fixed an issue where raised hands were out of order during a breakout
    • Fixed an intermittent issue where Mac users shared their screen without the app displaying it
    • Fixed an issue where users could not scroll through camera feed when switching from top to left
    • Fixed an intermittent issue where users' cameras were turned off without notification
    • Fixed an intermittent issue where the primary controls broke when the browser font size was changed

    Classic GoTo Admin Center (v5.33.0) – June 02, 2021

    New!

    New Feature Setting for Using the GoTo Application
    Admins whose accounts have opted-in to the Early Access Program can choose to enable/disable the new feature setting for "New GoTo single application experience", which can be enabled per individual user and/or user group. Learn more about the GoTo Application Early Access Program.

    Train – May 26, 2021

    Improved:

    • Fixed an issue where attendee attentiveness was not calculated correctly

    Meet – May 26, 2021

    New!

    Improvements to in-session meeting experience
    Improvements have been to made to the in-session meeting experience. Improvements include:
    • Enhanced flow for leaving meetings
    • The "X is screensharing" label fades after 10 seconds of mouse inactivity
    • Localization improvement during breakout rooms
    • Breakout room timer is displayed to attendees
    Audio statistics now available
    Users can view audio statistics in the Settings pane.
    Note: This is a technically advanced report understood mostly by admins.

    Improved:

    • Fixed an issue where the app showed an inactive speaker as actively speaking
    • Fixed an issue where attendees were shown a "The organizer has ended the meeting" message when they left the session
    • Fixed an issue where users couldn't delete a join link from the Meeting ID field using keyboard shortcuts (Ctrl or Cmd + A + Backspace)

    Meet – May 17, 2021

    New!

    Improvements to scheduling meetings
    Improvements have been to made to scheduling meetings. Improvements include:
    • Ability to let attendees start the meeting (GTMTWO-609064)

    Improved:

    • The "Join a meeting" button is available on all screens
    • The format of the date matches the account locale and language

    Meet – April 19, 2021

    New!

    Ability to break out attendees into multiple rooms
    Organizers can use breakout rooms (up to 50 rooms) during the meeting.

    Meet – February 9, 2021

    New!

    Ability to view hand queue
    Users can view the order of hands that were raised (up to 5 hands).

    Meet – January 18, 2021

    New!

    Ability to raise hands during a meeting
    Users can raise their hand to grab the organizer's attention or as a quick polling option.