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Create and manage passkeys for sign-in

For many accounts, you can choose to sign in with a passkey instead of an email and password. You can view and delete these passkeys at any time in your account settings.

Passkeys are stronger than traditional passwords. With it, you can sign in to GoTo using device lock, such as fingerprint, PIN, or face scan. You'll need to create a passkey for each device, browser, or app you use to sign in to your GoTo account.

Important: Your biometrics (fingerprint and face scan) and related device lock data are stored on your personal device and never shared with GoTo. This login option is also optional; you can continue using other login methods if you wish.
Note:

Desktop

Create a passkey for the first time

  1. Sign in to My Account at https://myaccount.goto.com/.
  2. Select Sign in & security in the left navigation menu.
  3. Select Create a passkey under Passkey sign-in.
  4. You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then click Confirm.
  5. Follow the on-screen instructions to complete setting up your passkey.

Create additional passkeys

Once you've created a passkey, the process for creating additional passkeys looks a little different.
  1. Sign in to My Account at https://myaccount.goto.com/.
  2. Select Sign in & security in the left navigation menu.
  3. Select Edit under Passkey sign-in.
  4. Select Add another passkey in the pop-up window.
  5. You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then click Confirm.
  6. Follow the on-screen instructions to complete setting up your passkey.

Results: Your passkeys will appear under Passkey sign-in and includes information like where the passkey is saved and when the passkey was last used.

Delete a passkey

  1. Sign in to My Account at https://myaccount.goto.com/.
  2. Select Sign in & security in the left navigation menu.
  3. Select Edit under Passkey sign-in.
  4. Select the Trash Can Icon icon next to the passkey you want to delete.
  5. You may need to verify your account to continue deleting a passkey. Copy the verification code from your email and enter it in the Email verification window, then click Confirm.
  6. Select Delete.

Mobile

Create a passkey

  1. Open a browser on your mobile device.
  2. Sign in to My Account at https://myaccount.goto.com/.
  3. Tap the Icon with 3 horizontal lines icon at top right, then Sign in & security.
  4. Tap Passkey sign-in.
  5. Tap Add another passkey.
  6. You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then tap Confirm.
  7. Follow the on-screen instructions to complete setting up your passkey.

Results: Your passkeys will appear under Passkey sign-in and includes information like the browser and device on which the passkey was added, and when the passkey was last used.

Delete a passkey

  1. Open a browser on your mobile device.
  2. Sign in to My Account at https://myaccount.goto.com/.
  3. Tap the Icon with 3 horizontal lines icon at top right, then Sign in & security.
  4. Tap Passkey sign-in.
  5. Tap the Trash Can Icon icon next to the passkey you want to delete.
  6. You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then tap Confirm.
  7. Tap Delete.

Sign in with a passkey

To sign in with a passkey, visit these articles to learn how:
  • Sign in to GoTo Connect
  • Sign in to GoTo Meeting
  • Sign in to GoTo Webinar
  • Sign in to OpenVoice
Related Articles:
  • Change Your Email Address
  • Change Your Account Password
  • Connect Your Social or Other Account for Sign-In
  • How do I manage my trusted devices?
  • How do I unsubscribe from your mailing lists?
  • How do I set up and use Multi-Factor Authentication for my GoTo Meeting account?
Article last updated: 14 November, 2024

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