How do I give a user and user group call monitoring permissions?

Give users or user groups call monitoring permissions to listen to a call in progress on any line without call interruption or intervention.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I manage my default phone settings?

Before you begin: You must be assigned the Super admin role to perform this task.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
From the left navigation menu, select Permissions > Monitoring.

Choose one of the following monitoring permissions to set as the default for your account:

Choice	Description
Simple Monitoring Permissions	Users can monitor all lines on the system (full monitoring access).
ACL Monitoring Permissions	Users can only monitor specific lines on the system (limited monitoring access).

Select Save.
Enable the monitoring permission on the desired user and/or user group:
- To enable monitoring permissions for a single user, select View users.
- To enable monitoring permissions for multiple users and/or user groups, select Bulk change monitoring settings.

Enable monitoring permissions for a single user

Select the desired user.
Select the Settings tab.
If using Simple Monitoring Permissions, enable the setting. This means the user has the ability to monitor all lines on the system.
If using ACL Monitoring Permissions, select which users and user groups can be monitored from the drop-down. This means the selected user has the ability to monitor the users and user groups identified in the drop-down.

Note: To remove a user or user group, hover over the user or user group you would like to remove and then select .
Select Save.

Enable monitoring permissions for multiple users and user groups in bulk

Select the desired users.

Note: Using the filters, select the user group name to filter the applicable users in that user group.
Select Next.
If using Simple Monitoring Permissions, enable the setting. This means the users have the ability to monitor all lines on the system.
If using ACL Monitoring Permissions, checkmark the box on the left, then enable the setting. Select Select users and groups and choose which users and user groups can be monitored from the drop-down. This means the selected users have the ability to monitor the users and user groups identified in the drop-down.

Note: To remove a user or user group, hover over the user or user group you would like to remove and then select .
Select Next and review the changes for accuracy.
Select Apply changes.