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How do I change the settings on a conference bridge?

Update the settings on a conference bridge as needed.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at, these steps are for you.

Change conference bridge settings

Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. From Phone System > Conference Bridge, select the bridge that needs changes made.
  3. From the Overview tab, change the following:
    • Details: Select Edit to make changes to the name or extension number.
      Note: Some extension numbers are reserved. To learn which extension numbers are reserved for other functions, refer to Which extensions are reserved?
    • Devices: View which devices have this conference bridge assigned to them.
    • Associated resources: Locate what part of the admin console references this conference bridge. Navigate to that resource directly to make changes.
  4. From the Settings tab, change the following:
    • General: Choose your general settings such as omission preferences and region.
    • Security: Choose to set up a participant and/or host pin for security.
    • Participant experience: Choose your participant preferences such as entering on mute, having a waiting room, or announcing new participants.
    • Recording: Choose your call recording preferences if recording is enabled on your system.
Tip: While on any tab in a conference bridge profile, you can select Three Dots Icon in the top-right to make changes to the overview page or delete the bridge. Use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each conference bridge's detail page.

PBX Administration (classic)

If you're an admin who signs in at, these steps are for you.

Conference bridge settings


Setting Description
Extension Number A unique three to six-digit number that makes the bridge dialable.
Name The name used to identify the bridge in the admin portal.
Omit from Directory — Optional Removes the bridge from all internal directories.
Omit from Auto Attendant Extension Dialing — Optional Removes the bridge from auto attendant extension dialing.
Region Allows a conference bridge to call a local number without having to dial the country code.
Setting Description
Announce New Participants Requires participants to record their name before entry; participants are then announced once they have joined/left the bridge.
Enable Waiting Room Prevents participants from entering the bridge until a host arrives.
Participants Enter Conference Muted Mutes all participants upon entry to the bridge.
End Conference When Last Host Leaves Removes all participants from the bridge once the last host exits.
Setting Description
Participant PIN Numerical password required for a participant to join the bridge.
Host PIN Numerical password required for a host to join the bridge. Hosts have additional in-call conference features.


Call Recording
Setting Description
Record Conference Calls — Optional Enables recording of all conference calls. Recordings will be saved to your remote storage.
Note: If you enable call recording system-wide or on a phone number, as well as on an individual call queue; multiple copies of the call will be recorded. The queue will generate a recording that excludes the hold music, where the other recordings will include the hold music.


Lists all devices and call flows using the bridge.

Add a participant or host pin to a conference bridge

Add a participant or host pin to keep conversations private, control participants, and avoid a lost caller from joining your conference call.
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at
  2. Select Conference Bridges in the left sidebar and then choose the conference bridge that requires a PIN.
  3. From General > Security, enter a Participant PIN and/or Host PIN.
  4. Select Save.