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How do I add a device?

Add a device (also known as hardware), and activate it with a user's license or if it needs to be a standalone device it can be activated with it's own license.

Before you begin: You must be assigned an Admin or Super admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. From Devices, select + Add device.
  3. Choose your device type:
    • Select User device, if the device is for a user to make and receive calls with a physical device in addition to a softphone.
    • Select Standalone device, if the device is to give a user an additional phone for their current line or to add a device that doesn't need a user, such as a fax adapter or GoToRoom devices.
  4. Enter a Name.
    Tip: This is usually the name of the user that will use the device or the name of the room the standalone device is located in.
  5. Enter the MAC address for the device.
    Tip: This 12 digit number is the device's unique identifier and is typically found on the back of the device.
  6. Assign a license to activate the device:
    • User device: Choose a user from the Assign to drop-down menu. If you are unsure of the user, you can skip this step but the device will not be activated until a user with a license is assigned to the device.
    • Optional: Standalone device: Enable the GoTo Connect license feature. You can skip this step but the device will be inactive.
  7. Choose a Model from the drop-down menu.
    Tip: If you cannot find your device in the Model drop-down list, you can leave the field blank.
  8. Optional: Enter Notes as needed.
  9. Select Save when complete.
  • A direct extension number is automatically assigned. A user device will be assigned the user's direct extension number. A standalone device will be assigned a new direct extension.
  • You will be shown the device's profile where you can change it's settings.
What to do next: Make sure the device is properly plugged in and provisioned to your account. Send the appropriate phone guide to your users.