HELP FILE

What's new in the GoTo App?

    Keep track of what's going on with the GoTo Application and learn more about the newest features and changes.

    GoTo App – August 3, 2022

    Improved:

    GoTo Mobile App (v2022.07.01) – August 1, 2022

    New!

    Use Quick Reactions
    Mobile users can react with emojis to participate without speaking.

    Meetings & Trainings – July 26, 2022

    New!

    Automatically Download Chat Messages
    Users can automatically download chat messages to their Downloads folder as a .txt file after the training is over. Once this setting is enabled, it will be remembered for all future trainings.
    Access Camera-Sharing Menu
    Users can select Camera to automatically share their default webcam device or select the drop-down menu to access other camera options. Options include the ability to:
    • Choose a detected camera device.
    • Open ChromaCam (if already downloaded).
    • Access camera settings.
    • Enable background blurring using virtual background.
    • Select a virtual background provided by GoTo.
    • Turn on camera.

    Improved:

    • Updated zoom controls (zoom in, fit window, and zoom out options)
    • Take screenshot icon has been moved above the zoom controls
    • Users can be resize the camera grid in the flexible layout
    • Meetings details in the top toolbar can be copied to clipboard
    • Virtual background is collapsed by default on the Camera preview screen
    • The Camera previewscreen includes a link to explain why some sessions cannot skip the preview
    • Organizers are displayed first in the webcam tiles
    • Users are shown steps to troubleshoot their camera and audio from the Settings pane
    • The "Show new chat messages" setting has been renamed to "Show a desktop notification when a new chat arrives"
    • ChromaCam has been updated to v3.1.0 which includes 360p input

    Meetings & Trainings – July 12, 2022

    New!

    Report Issues
    Users can report audio, screen-sharing, and camera issues during the training.

    Meetings & Trainings - June 23, 2022

    New!

    Save Chat Logs
    Users can manually save training chat logs as a .txt file.

    Meetings – June 12, 2022

    Improved:

    Improvements to Session Recordings
    • Caption settings have been consolidated to the CC icon.
    • Playback rates are available.
    • Cosmetic improvements have been made.

    Meetings & Trainings - April 26, 2022

    New

    Pause and Resume Screen Sharing
    Presenters can pause their screen when sharing.
    Mute All Attendees
    Organizers can mute all attendees at once and can disable the ability for attendees to unmute themselves.

    Audio – March 10, 2022

    Improved:

    • Dial in and Call Me audio options have been removed for Russia and Belarus

    Meetings & Trainings – March 7, 2022

    New!

    Share Browser Media Audio
    Presenters on a browser can include media audio when sharing their screen.

    Meetings & Trainings - March 3, 2022

    Improved:

    • Breakout rooms is no longer in beta and available to all organizers
    • In-session layout improvements
    • The grab tab and panel position changes are saved for the next screen sharing
    • Users joining from a browser are taken to the Camera preview screen after joining a session rather than the pre-session audio flow
    • Fixed an issue in presenter mode where all control buttons appeared on a white background with white text.
    • Fixed an issue where Google drive sharing only stops in the breakout room where the organizer is present.
    • Fixed an issue where all training materials were showing during the session even if the materials were set to show before or after the training

    Trainings (Android app v.0.0.1483) - February 23, 2022

    New!

    Join Trainings
    Attendees can join Trainings from the GoTo mobile app.

    Recordings - February 11, 2022

    New!

    Support for FullHD (1080P) cameras

    1080p cameras shared during trainings are captured and shown in the cloud recording.

    Meetings & Trainings - February 7, 2022

    New!

    Give Attendees Remote Control
    Allow others to move the mouse around their screen and use their keyboard for added collaboration. Learn more.

    LogMeIn is now GoTo – February 2, 2022

    We've relaunched our brand with a fresh look and feel! But don't worry – you'll still find everything in its usual place. Learn more.

    Trainings – December 22, 2021

    New!

    Ability to Include Media Sound
    While sharing a video or audio clip, presenters can include the media sound coming from their computer with attendees.

    Trainings – December 5, 2021

    New!

    Ability to Record to Your Computer
    Organizers can record to their local hard drive.

    Meetings & Trainings – December 1, 2021

    New!

    Presenter Mode
    Presenters can go into Presenter mode to shrink the control panel and access the main in-session features from a grab tab.
    Ability to Use Drawing Tools
    Current presenters on the desktop app can use drawing tools to annotate on their shared screen.
    Note: Presenters must be in Presenter mode to access drawing tools.

    Trainings – November 18, 2021

    New!

    GoTo App Open Beta
    Organizers can enable the new training experience and enjoy the new in-session experience!

    Trainings – September 15, 2021

    Improved:

    • Cosmetic improvements

    Meet – July 8, 2021

    New!

    Improvements to Chat
    Improvements have been made to the chatting feature including:
    • Drafted messages are remembered when users close and open the Chat pane
    • Long messages are wrapped
    • All attendees receive chats (if sent to everyone)
    • The Chat To field has been updated to "Organizer(s) only" and "Presenter only"

    Improved:

    • Users who are not logged in can change the display language during the session
    • The "Sign in" and "Join" buttons are more visible to users in the pre-session window
    • Join updates have been made for users who launch from an unsupported browser
    • Users are prompted with a permission window only after remote control is granted
    • Resolution improvements when window is resized
    • Fixed an issue where the Chat pane did not automatically display the most recent message
    • Fixed an intermittent issue where webcams stopped sharing without displaying an error message

    Meet – June 7, 2021

    New!

    Improvements to Breakout Rooms
    Improvements have been to made to breakout rooms. These include:
    • Main room is titled
    • Attendees cannot chat the organizer if they were not in the room
    • Cosmetic and formatting updates

    Improved:

    • Fixed an issue where users lost audio when they opened and closed the Settings pane
    • Fixed an issue where new audio device was not detected and used during the session
    • Fixed an issue where organizers weren't prompted with the "Exit the meeting" dialog during a breakout
    • Fixed an issue where raised hands were out of order during a breakout
    • Fixed an intermittent issue where Mac users shared their screen without the app displaying it
    • Fixed an issue where users could not scroll through camera feed when switching from top to left
    • Fixed an intermittent issue where users' cameras were turned off without notification
    • Fixed an intermittent issue where the primary controls broke when the browser font size was changed

    Classic GoTo Admin Center (v5.33.0) – June 02, 2021

    New!

    New Feature Setting for Using the GoTo Application
    Admins whose accounts have opted-in to the Early Access Program can choose to enable/disable the new feature setting for "New GoTo single application experience", which can be enabled per individual user and/or user group. Learn more about the GoTo Application Early Access Program.

    Train – May 26, 2021

    Improved:

    • Fixed an issue where attendee attentiveness was not calculated correctly

    Meet – May 26, 2021

    New!

    Improvements to in-session meeting experience
    Improvements have been to made to the in-session meeting experience. Improvements include:
    • Enhanced flow for leaving meetings
    • The "X is screensharing" label fades after 10 seconds of mouse inactivity
    • Localization improvement during breakout rooms
    • Breakout room timer is displayed to attendees
    Audio statistics now available
    Users can view audio statistics in the Settings pane.
    Note: This is a technically advanced report understood mostly by admins.

    Improved:

    • Fixed an issue where the app showed an inactive speaker as actively speaking
    • Fixed an issue where attendees were shown a "The organizer has ended the meeting" message when they left the session
    • Fixed an issue where users couldn't delete a join link from the Meeting ID field using keyboard shortcuts (Ctrl or Cmd + A + Backspace)

    Meet – May 17, 2021

    New!

    Improvements to scheduling meetings
    Improvements have been to made to scheduling meetings. Improvements include:
    • Ability to let attendees start the meeting (GTMTWO-609064)

    Improved:

    • The "Join a meeting" button is available on all screens
    • The format of the date matches the account locale and language

    Meet – April 19, 2021

    New!

    Ability to break out attendees into multiple rooms
    Organizers can use breakout rooms (up to 50 rooms) during the meeting.

    Meet – February 9, 2021

    New!

    Ability to view hand queue
    Users can view the order of hands that were raised (up to 5 hands).

    Meet – January 18, 2021

    New!

    Ability to raise hands during a meeting
    Users can raise their hand to grab the organizer's attention or as a quick polling option.