HELP FILE

How do I mute and unmute myself? (Classic)

    You can easily mute and unmute yourself from any method of connection.

    There are a few things to keep in mind when using mute. If the organizer has muted you, then you will not be able to unmute yourself until they unmute you first. If you dialed in to the audio conference using your telephone, you must enter you Audio PIN in order to use the Control Panel for muting. Alternatively, you can use keypad command *6 to mute yourself.
    Attention: We have a new GoTo app! This article covers the classic GoToTraining experience. View How do I mute and unmute myself? for the new GoTo.

    Mute/unmute from the desktop app

    Click the Mic or Phone icon at the very top of the Control Panel. The icon will be green when you are unmuted, and gray when you are muted.
    Note: If your Mic icon is red with a slash, you were muted by an organizer. To unmute, please ask the organizer to do so.

    Mute/unmute from the browser-based app

    Click the Mic or Phone icon at the very top of the toolbar.

    • Your audio is currently connecting via Computer mode (mic and speakers).

    • You are unmuted (and connected via Computer mode).

    • You are muted (and connected via Computer mode).

    • You are currently set to Phone mode, but you have not yet entered your Audio PIN.

    • You are unmuted (and connected via Phone mode).

    • You are muted (and connected via Phone mode).


    Mute/unmute from the mobile apps

    Click the Mic icon in the upper toolbar.
    • For iOS the icon will be gray when you are muted and pink when you are unmuted.
    • For Android, the icon will be filled in when you are unmuted and crossed out when you are muted .