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Connect to training audio

Learn how to connect to the various audio options for your session, test your audio (applies to VoIP only), and switch methods in-session as needed. Availability of these options depends on the session type and organizer preferences.

GoTo

Notice: If you are using an iPhone and Mac to participate in your sessions, you may start seeing a pop up message asking if you want to "switch to your new microphone". This is due to Apple's new continuity setting which causes the iPhone mic to be detected as a new device anytime you open your iPhone near your Mac. You can answer the pop up or permanently turn this feature off by disabling the Continuity Camera setting in the AirPlay and Continuity section of your settings.

Connect with your mic and speakers (Computer/VoIP)
Audio quality may vary depending on the audio software, hardware, operating system, and internet connection. We recommend using a USB headset plugged directly into the computer and placing the mic away from other speakers or devices to avoid noise feedback. The first time that you join a session using the web, you will be prompted to grant permission for your microphone. If you accidentally denied this permission, you will need to enable it before your audio can be heard.

  1. Start or join a training.
  2. Ensure that your mic and speakers are properly plugged into your computer.
  3. Select Use computer audio and then slect the desired microphone and speaker device you want to use.
  4. Optional: Test your mic and speakers by speaking into the mic/playing the sound clip. If the volume meter shows green or you hear the test sound emitted, then your mic and speakers are working.
In rare cases, you may see an error in the audio settings that reads Internet Audio Not Available. If you see this error message, you will not be able to record your session until it's resolved or you select No Audio in your recording preferences. Please try the following to resolve the issue:
  • Update the device drivers for your sound hardware.
  • Close any programs on your computer that you are not using to free up bandwidth.
  • Unplug any extra audio devices that you are not currently using.
  • Leave the session and try joining again.
What to do next: When your session begins, you'll be connected automatically using this audio preference.

Connect with a separate phone
Audio quality may vary depending on your telephone service provider. To avoid noise feedback, headphones or headsets are recommended. If you do not see the Phone option described below, then it hasn't been enabled by your organizer as a viable audio option for this session.

  1. Start or join a training.
  2. Select Call in using my phone.
  3. Use your phone to dial the number applicable to you.
    Troubleshooting: If you don't see your country listed in the app or the invitation, it likely was not enabled by the organizer. Reach out to the them to let them know. In the meantime, connect to the audio using the computer mode. If you're the organizer and don't see the country listed while editing your audio settings, we may not have a local toll number available.
  4. When prompted, enter the 9-digit access code and the audio PIN.
    Note: The audio PIN links your phone call to the session so that you show as a registered caller and it allows you to manage your audio using keypad commands. This PIN can be found in your Settings.
If the organizer has enabled the phone audio option and you have correctly followed these steps, but you are unable to connect to the session at all, it's possible that your telephone service provider is experiencing issue. Try using a different phone, or connect using the device's computer mic and speakers instead.
What to do next: When your session begins, you'll be connected automatically using this audio preference.

Connect with the mobile app
  1. Open the GoTo mobile app on your device.
  2. Start or join a training.
  3. Follow the applicable steps:
    • Android — Select Settings icon.
    • iOS — Select More icon > Meeting settings.
  4. From Audio Source, select the desired audio mode:
    • Internet (Wifi/Data Plan) — Use your device microphone and speakers. (This is the default selection)
    • Dial in via phone call — Dial in using your phone .
    • No audio — You won't be able to hear or talk to other participants.
What to do next: When your session begins, you'll be connected automatically using the selected audio preference.

Connect with no audio
If you need to join from multiple devices, you can disable audio before joining from the additional devices so that you don't experience audio feedback.
  1. Start or join a training.
  2. From the preview screen, disable Audio.
    Fastpath: If you're already in session, open your settings and then select No audio from the Audio source tab.
What to do next: When your session begins, you'll be connected, but unable to hear or talk from this device.

Switch audio modes in-session
Only users running Google Chrome and Microsoft Edge can use computer audio (computer mic and speakers). Users running any other web browser will need to dial in to the audio conference via phone call.
  1. While in a session, select Settings icon in the top toolbar.
  2. Select the desired audio mode:
    • Computer – Select the microphone and speakers you want to use.
    • Phone call – Dial in using your phone .
    • No audio – You won't be able to hear or talk to other participants. This can be useful if you're wanting to join a session from multiple devices as it would cut out any audio feedback.
    Note: If you do not see either the Computer audio or Phone call options, it's possible that the organizer disabled the option for this session. If the organizer used custom audio information, you will see specific instructions from the organizer.