After you're dialed in to the audio portion of the training, use your phone's keypad to manage the audio of the conference call via the available commands.

• *2 (Organizers only) – Allows you to hear the number of attendees currently dialed in via phone
• *3 – Turns "on-hold" beeps on or off
• *4 – Allows you to hear a menu of keypad commands available to you
• *5 (Organizers only) – Changes the listening mode of all attendees. Pressing this command repeatedly will cycle through the following modes:
  • Soft mute: All attendees are automatically muted, but they can unmute themselves if desired.
  • Hard mute: All attendees are automatically muted and cannot unmute themselves.
  • Unmute: All attendees are automatically unmuted (default mode).
• *6 – Mutes or unmutes your audio
• *8 (Organizers only) – Changes both the entry and exit chime controls simultaneously. Pressing this command repeatedly will cycle through the on mode (default) and the off mode.
• *09 – Reports audio issues with a 60 second recording. If you hear a "Your entry is not valid" response, press *0.