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GoTo App In-Session Help

Read through frequently asked in-session questions.

Organizers

If you are hosting the current training as an organizer or co-organizer, browse through these FAQs to find answers to commonly raised questions.

If you don't see what's on your mind, visit the support site.

Audio

  • Connect to training audio
  • Report an issue
  • Mute and unmute myself
  • Why can't I access the microphone, share my camera, or share my screen?

Camera

  • Share my camera
  • Change my camera feed and preferences
  • Change webcam background
  • Why can't I access the microphone, share my camera, or share my screen?

Screen Sharing

  • Share my screen
  • Use flexible layout mode
  • How do I change presenters?
  • Why can't I access the microphone, share my camera, or share my screen?
  • Use remote control

Session Recording

  • Record a training
  • How do I manage my recordings? (Classic)

In-Session Features

  • Send chat messages during a session

General FAQ's

  • Use the control panel to run your session
  • Join a training in the GoTo app
  • Use keyboard shortcuts during your training

Attendees

If you joined the current session as an attendee, browse through these FAQs to find answers and help to commonly raised questions.

If you don't see what's on your mind, visit the support site.

Audio

  • Connect to training audio
  • Report an issue
  • Mute and unmute myself
  • Why can't I access the microphone, share my camera, or share my screen?

Camera

  • Share my camera
  • Change my camera feed and preferences
  • Change webcam background
  • Why can't I access the microphone, share my camera, or share my screen?

Screen Sharing

  • Share my screen
  • Use flexible layout mode
  • Why can't I access the microphone, share my camera, or share my screen?
  • Use remote control

In-Session Features

  • Send chat messages during a session

General FAQ's

  • Use the control panel to run your session
  • Join a training in the GoTo app
  • Use keyboard shortcuts during your training
Related Articles:
  • Use the control panel to run your session
  • Use reactions or raise your hand
  • Use flexible layout mode
  • Efficiency mode
  • Leave or end the session

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