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Report an issue

Report audio, screen-sharing, camera, and other issues to the GoTo engineering team.
The following data is captured for the engineering teams solely for troubleshooting purposes. All data and debugging information collected by GoTo is encrypted and stored on our servers.
  • Name and email addresses of all training participants
  • Organizer user and account keys
  • Training title
  • Local log files
  1. During a training, select More icon in the top toolbar.
  2. Select Report an issue.
  3. Fill out the issue form, and then select Send report.
What to do next: Take note of your report ID. To follow up with your report, select Contact Support to speak to support or for a fix. You can use the GoTo Training Community forum for troubleshooting help in the meantime or see these helpful resources depending on the type of issue you selected:

Contact support

Issue Type Resources
Audio
  • Resolve issues hearing/being heard
  • Fix poor, choppy or robotic audio quality
  • Fix audio feedback (echo, static)
  • Why can't I access the microphone, share my camera, or share my screen?
Camera
  • Why can't I access the microphone, share my camera, or share my screen?
  • Share my camera
  • Change webcam background
  • Change my camera feed and preferences
Screen-sharing
  • Share my screen
  • Resolve issues with seeing the presentation
  • Why can't I access the microphone, share my camera, or share my screen?
Other
  • How do I download and install the GoTo app?
  • Why isn't the download working?
  • View the GoTo Training System Requirements for Attendees
Related Articles:
  • Collect logs

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