Collect logs
Logging can be helpful when you run into any issues because they note and capture information on how you use the app. You can learn how to create and collect log files to help us analyze, troubleshoot, and debug any problems you may encounter while using our app.
Collect from the classic GoTo Training desktop app
What to do next: Review yourself or select
Contact Support to email the zipped logs to our support team for help as needed.
Collect from the GoTo desktop app
What to do next: Review yourself or select
Contact Support to email the zipped logs to our support team for help as needed.
Collect logs from a Google Chrome browser
We recommend using the desktop app as it is much easier to collect logs from there. However, you can collect logs from the browser experience as well, you just need to do so before ending the session and closing the browser. There are a few types of logs you can collect while on the browser:
- Console logs — These monitor what happens on your computer's Chrome browser.
- Network logs — These monitor what happens in your network.
- WebRTC Internals — These monitor the audio, video and other real-time communication features.
Console & Network Logs
What to do next: Review yourself or email the zipped logs to our support team for help as needed.
WebRTC Logs
What to do next: Review yourself or select
Contact Support to email the zipped logs to our support team for help as needed.