HELP FILE

How do I collect logs?

    Logging can be helpful when you run into any issues because they note and capture information on how you use the app. You can learn how to create and collect log files to help our Customer Care team analyze, troubleshoot, and debug any problems you may encounter.

    Collect from the GoTo desktop app

    1. In the upper toolbar, select Help > > Troubleshooting > Open Log Folder...
    2. This will launch the Explorer (Windows) or Finder (Mac) window.
    3. Find and open the desired log file, and then email away!