Why can't I access the microphone, share my camera, or share my screen?
If you can't access your microphone, share your camera, or share your screen, it's likely that you have not have granted GoTo Training permissions to do so. Learn how to update those on your respective device.
It's also possible that the organizer has not enabled those features for you to use, in which case, you simply won't be able to use the mic or camera for that session. If those features are enabled however, continue with the steps below to make sure access has been granted. In the event that you have multiple mics or camera's connected to your computer and need help making sure the correct one is being used, see
Change in-session settings.
For Windows users
These steps are for the latest windows 11 version. If you need help locating your settings on an older version, please see Microsoft's help content.
- From the windows menu, select and then scroll down to the App permissions category.
- Select Camera and then enable Camera access and Let apps access your camera.
- Expand Let apps access your camera and enable GoTo and/or GoTo Training as well (whichever one is available).
- From the main App permissions category, select Microphone and then enable Microphone access and Let apps access your microphone.
- Expand Let apps access your microphone and enable GoTo and/or GoTo Training as well (whichever one is available).
Results: The next time you
join or host a session, you will be able to connect to your computer audio, share your camera, and screen share.
If these features have been enabled by the organizer and you have granted access from your OS, but are still having trouble getting your mic to work, screen to share, or camera to display, please see
Mute and unmute myself,
Share my screen, and/or
Share my camera to learn how to properly use those features and resolve any trouble you are having.
If you are still having issues with your mic being muted after granting permissions and learning how to use the feature, it's possible that your system's settings are muted or not connected to the right device. From the windows menu, select and then verify the desired device is selected for the input and output. Select the desired input device to open it's properties and then verify that the Input volume is not muted. If it is, unmute, adjust the volume as desired, and then return to your session to see if that resolved the issue.
For Mac users
Attention: There is a known issue for Google Chrome users! If you cannot share your screen, view the troubleshooting note.
- Select Apple menu
> System Settings to open your Privacy & Security preferences.
Results: The next time you
join or host a meeting, you can connect to your computer audio, share your camera, and share your screen. You may need to restart your browser or the GoToMeeting desktop app for the permission to take effect.
If these features have been enabled by the organizer and you have granted access from your OS, but are still having trouble getting your mic to work, screen to share, or camera to display, please see
Mute and unmute myself,
Share my screen, and/or
Share my camera to learn how to properly use those features and resolve any trouble you are having.