HELP FILE

How do I integrate with Cox Automotive?

Streamline your customer calls with GoToConnect for Cox Automotive. Make calls directly from the integration and view important customer information during a call.

  1. Download and install GoToConnect Integration for Cox Automotive for your operating system:
  2. Open and log in to GoToConnect Integration for Cox Automotive with your GoToConnect credentials.
  3. Click Link Account to launch the Integrations Dashboard.
  4. In the new window, enter your dealership's Enterprise code and Company number.
  5. Click Link Account.
  6. Click GoToConnect Integrations Settings Icon in the left sidebar of the GoToConnect Integration for Cox Automotive and then choose your Line.
What to do next: When you initiate a call from the app, it first sends the call to your desk phone or GoToConnect (the app must be open), waits for you to pick it up, and then finally completes the call to the outbound number.