HELP FILE

How do I integrate with Microsoft Edge?

Initiate calls within Microsoft Edge using GoToConnect. As needed, you can enable the extension to search your callers' caller ID within LinkedIn, Google - or other third-party tools - automatically, to learn more about who’s calling.

  1. Click here to go to the Microsoft Edge add-ons page.
  2. Click Get, and then click Add extension.
  3. When prompted, sign in with your GoToConnect credentials.
  4. From Lets get started select your Language and Device.
  5. Open GoToConnect desktop, web, mobile device, or VoIP phone, and then click Test a call to test its connectivity.
  6. If your test call completes successfully, click Done.
  7. From Options, customize the settings to your liking.

    Tip: Click here for more help with web pops and 3rd party pops.

What to do next: When you initiate a call from the app, it first sends the call to your desk phone or softphone (the app must be open), waits for you to pick it up, and then finally completes the call to the outbound number.