How do I integrate with Zendesk?
GoTo Connect’s Zendesk integration merges your phone with your CRM (customer relationship management). When someone calls you, GoTo Connect searches the caller ID within Zendesk and returns any customer records that match. You can quickly initiate an outbound call using click to call, add new contacts, create/assign new tickets to a contact and, launch their contact record for more information.
- From Zendesk, go to and then Jive on the Jive tile.
- Click Install.
- From your home screen, click in the top right corner.
- Click Sign In and then log in with your GoTo Connect credentials.