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How do I add a user to a phone?

Linking a user to a phone allows that individual to use the phone as their own and make customizations.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I change the settings on a device?
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at
  2. Select Devices in the left sidebar and then choose the phone that needs a different user assigned.
  3. From Device Settings > General Settings, select an Assigned User.
  4. Select Save.
  5. Power cycle the phone to apply the changes.