GoTo Webinar In-Session Attendee Guide
Select your experience
If you engage with us more than once, you will likely have a few different experiences based on the platform and webinar type that your host is using. Take a look at the following join images and select the corresponding guide for your particular experience today:
You're in the right place! | Use this guide. | Use this article. | Use this guide. |
Prepare for your session
Join a session
Join from any method with the link
Join in the desktop app with the session ID
Join in the web browser with the session ID
Join in the mobile app with the session ID
Troubleshoot
Engage in your session
Learn what tools are available to you and how best to use them so you can participate in your session as fully as you want to. The availability of some of these tools is dependent both on what the organizer enables for your desired session, as well as the join method you choose. Select any of the links below to learn more about that particular feature or to troubleshoot should you run into any unexpected snags.
Ways to get the presenter/organizer's attention
- (1) Use the hand icon to raise your hand.
- (2) Use the Question icon to type your question/comment and send it to the staff.
Note: You might expect to see a typical Chat window, however, this feature is not readily available during webinars. If a staff member initiates a private chat with you directly, the Chat option will appear in the top left of your screen where you can then send chat messages with that particular staff member.
- Use the email address they provided in your confirmation email to reach out to the organizer directly before or after the session.
Manage camera and audio devices/settings
- (3) If enabled, select the camera icon to share your camera. (Make sure you have given access from your computer. This usually pops up automatically.)
- (4) Select the arrow next to the camera icon to change your background or switch cameras. You can also manage your camera settings and devices (if applicable) by selecting .
- (5) If you want to rearrange any camera's being shared during a presentation, select the Active cameras drop down at the top center of your screen and then select the desired arrangement.
- (6) If enabled, select the mic icon to mute and unmute yourself. (Make sure you have given access from your computer. This usually pops up automatically.)
- (7) To change your audio mode (if available) or audio device, select .
General tools
- (8) If materials have been shared such as handouts or PDF slides, you can access them through the Materials icon.
- If the host uses other tools such as polls, those will be displayed in a pop up window for you to engage with when launched by the organizer.
- (9) If you are made presenter, you can select the share icon to share your screen with the audience.
- (10) To change your display language and any other general session settings that have been enabled, select .
- (11) To switch to full screen mode, report any issues you might be having, or get further help, select the three dots on the top left.
Messages you might encounter
- Welcome to the webinar, the presentation will start soon. — This means the host has not started the broadcast yet. Sit tight, you're in the right place.
- Nobody has turned on their camera yet. — This means that no camera's are actively being shared AND that no screen's are being shared either. You're not missing anything, there's just nothing to see yet.