HELP FILE

Why can't I access the microphone, share my camera, or share my screen on my Mac?

    If you can't share your microphone, camera, or screen on a Mac, you may not have granted GoToMeeting permissions.

    1. Click Apple menu Apple Icon > System Preferences to open your Mac Security & Privacy preferences.
    2. Click the Privacy tab.
    3. Click Microphone in the left menu and select the GoToMeeting checkbox.
    4. Click Camera in the left menu and select the GoToMeeting checkbox.

      Note: If GoToMeeting is not listed under Camera, open your GoTo Webinar Preferences and click the Webcam tab. You'll be prompted to allow "GoToMeeting.app" access to the camera.

    5. Click Screen Recording in the left menu and select the GoToMeeting checkbox.
    6. The next time you join or host a meeting, you can connect to your computer audio, share your camera, and share your screen.

      Attention: You may need to restart your browser or the GoToMeeting desktop app for the permission to take effect.