Join a webinar in the GoTo app

Learn how to join a session from your preferred platform; the desktop or mobile app or a Chrome/Edge-based browser.

Attention: You do not need to sign in or create an account as an attendee.

Before you begin: Be sure to register for the session beforehand. We also recommend running a system check to make sure your system is supported and to avoid any delays. See our helpful GoTo In-session Attendee Guide to learn how best to prepare for, join, and engage in your session. If you aren't sure which platform you want to use, you can learn more about the available join methods here.

From the confirmation email, select Join Webinar or use the join link provided.

Tip: You can also open the confirmation email on your mobile phone to join using the link on a mobile device. If you can't find this, you can contact the organizer for the link or try joining with the 9-digit session ID. See instructions below for how to join with the ID, based on your desired join method.
Select one of the following options based on your desired device:
- If you're on a computer, choose between Join in this browser and Download the app.
- If you're on a mobile device, the GoTo mobile app opens or you're taken to the Apple or Google Play Store if the app isn't already downloaded.
Select OK, I'm ready (if the session has started) or Join when meeting starts (if the organizer has not started the session yet).

Note: If you see Join with password, then the organizer has added a password to the webinar that you need to enter before you can join. Check the webinar invitation for the password or contact your organizer directly. We do not store that information for security purposes.

What to do next: Feel free to customize your audio, camera, and performance preferences if desired (these can also be done in the camera preview before you join).

Browser (Session ID required)

From a supported web browser, go to https://app.goto.com.
Enter the webinar ID, then select .
Optional: If desired, customize your audio, camera, and performance before joining the session. Remember, these settings can be changed during the session as well and you may need to grant your OS permissions for some of these features.
Select OK, I'm ready (if the session has started) or Join when meeting starts (if the organizer has not started the session yet).

Note: If you see Join with password, then the organizer added a password to the session that you need to enter before you can join. Check the webinar invitation for the password or contact your organizer directly. We do not store that information for security purposes.

If you run into trouble joining a session from the browser, make sure that you are on a supported browser (latest 3 versions of Chrome or Edge) and that you meet the system requirements. You can try switching to a different supported browser or using an incognito/private window. If it's still not working, it's likely an issue with insufficient internet speed. At that point, try joining from the desktop or mobile app.

Desktop app (Session ID required)

Before you begin: Download the desktop app.

If you do not have the join link or are having trouble being launched into the webinar, you can use the 9-digit webinar ID.

Open the GoTo desktop app.
Select Webinars > Join a webinar.
Enter the webinar ID.
Optional: If desired, customize your audio, camera, and performance before joining the session. Remember, these settings can be changed during the session as well and you may need to grant your OS permissions for some of these features.
Select OK, I'm ready (if the session has started) or Join when meeting starts (if the organizer has not started the session yet).

Note: If you see Join with password, then the organizer added a password to the session that you need to enter before you can join. Check the webinar invitation for the password or contact your organizer directly. We do not store that information for security purposes.

Mobile app (Session ID required)

Before you begin: Download the GoTo mobile app. If the app is already downloaded, make sure you're on the latest version.

Open the GoTo mobile app.
Select Join a session.

Note: If you happen to be a GoTo customer with login credentials, you can sign in to the app, and then select Webinars > > Join a session.
Enter the webinar or session ID, and then select Join.
Result: You should be launched into the hallway (or preview window) of your session where you will remain until the presenter starts the broadcast. From here, you can check your mic and camera and grant permissions for your OS to use these features. However, most organizers restrict your ability as an attendee to share your camera or unmute yourself so you do not have to grant these permissions or change anything in the hallway. If the presenter has shared their screen, you will see that while you wait for the broadcast to actually begin, but no audio or cameras will be available before the webinar officially starts.

Troubleshoot

If you run into any issues, view I can't join my session.

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