HELP FILE

Most phones have one or more buttons that you can customize to perform specific functions. Each phone, including their attached sidecars, can be personalized to meet the needs of each user. With a few clicks, you can set up features like line assignments, speed dial contacts, and presence monitoring all from the admin portal.

Note:

1. Log in at my.jive.com/PBX.

2. Click Devices in the left sidebar and then click the phone that requires changes.

3. From the Button Configuration tab, select the desired button type and then choose the destination.

  • Line: Adds a line extension to the button. Supported on all devices. Duplicated line assignments (not unique) are only supported on the Polycom VVX series. The button labels on multiple appearances for the same line will display as “Label 1”, “Label 2”, etc.—these labels cannot be changed.
  • Line (No Ring): Adds an extension to the button, but set to a silent ringtone.
    • Supported devices: Cisco 79XX, Cisco/Linksys SPA, Panasonic UTG, Polycom VVX series
  • Speed Dial: Adds an extension to the button for speed dial.
    • Supported devices: Aastra (limited models), Yealink, Cisco 79XX, Cisco/Linksys SPA (+Sidecar), Grandstream, Panasonic UTG, Polycom VVX series, VTech
  • Call Park: Adds a call parking spot to the button for speed dial.
  • Speed Dial w/Presence: Adds an extension to the button for speed dial and provides presence monitoring to the Busy Lamp Field (BLF).
    • Supported devices: Yealink, Cisco 79XX, Cisco/Linksys SPA (+Sidecar), Grandstream, Panasonic UTG, VTech
  • Speed Dial w/Presence (Buddy Watch): Adds an extension to the button for speed dial and provides presence monitoring to Buddy Lists. Click [Buddy Watch] to update all devices to buddy watch mode.
    • Supported devices: Polycom VVX series – (Must have Use Jive’s Button Configuration enabled.)
  • Speed Dial w/Presence (BLF): Adds an extension to the button for speed dial and provides presence monitoring to the Busy Lamp Field. Click [BLF] to update all devices to BLF mode. This setting can only be managed by an admin from the Admin Portal. End users will not be able to manage Speed Dials with press-and-hold method on their device.
    • Supported devices: Polycom VVX series – (Must have Use Jive’s Button Configuration enabled.)
  • Multicast: Enables multicast paging with a corresponding paging profile. The paging profile must be configured before enabling multicast.
    • Supported devices: Yealink
  • Custom Defined On Phone: Allows the device to have functionality manually assigned to the key that cannot be overwritten by provisioning.
    • Supported devices: Yealink, Cisco/Linksys SPA (+Sidecar), Polycom VVX series

4. Optional—Edit the button label. The button label overrides the line name.

5. Click [SAVE].

6. Power cycle the phone to apply the changes.