Capability icons in GoTo Admin
The capability icons listed by each user help you understand what functions a user can do based on their assigned licenses, such as the ability to make and receive calls, host meetings, or remotely assist others.
Here is a list of the capability icons and what they mean. Additional information regarding what each product has the ability to do can be found in the
Home > Products tab. To assign and manage your user's product licenses, refer to
Manage my product licenses.
Home > Products tab. To assign and manage your user's product licenses, refer to
Manage my product licenses.
Note: If a product icon appears faded or opaque, it is because the user has received a welcome email but has not yet accepted the invitation in the email.
| Product Icon | Product Capability |
|---|---|
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Phone: Users can make and receive phone calls using the GoTo app or a physical device provisioned to their GoTo Connect account. |
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Meeting: Users can start/host meetings using the product they have provisioned (GoTo Connect, GoTo Meeting, or GoTo Training). |
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Webinar: Users can host webinars and access the other features associated with GoTo Webinar. |
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Training: Users have access to live on-demand training software |
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Customer Engagement: Users can send SMS/MMS campaign messages and allows access to a multi-channel shared inbox in their GoTo Connect account. |
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Attendant console: An extension of the GoTo Connect softphone that allows users to streamline call management by efficiently handling incoming calls, transferring them to the right extensions, and managing call routing.
Important: Users with this product license will have full visibility to all ongoing calls within their GoTo Connect account.
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Article last updated: 5 February, 2025