HELP FILE

How do I resync a device?

    Reboot or resync a device to apply any changes you make to a device’s settings or resolve issues on a device that is acting up.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, there is no need to ever resync your device. Devices are automatically resynced any time a change is saved. To view a device's last provisioned date, refer to How do I manage my devices?

    Remote Resync

    About this task: If minor changes are made to a device profile, you can resync the phone remotely to implement its new settings. For most supported devices, this will cause the phone to reboot as well—so it could also be used to power cycle the device(s) for other reasons, such as maintenance. There are some devices that do not support the remote resync feature.

    Individual Device

    Before you begin: You must have admin or super admin permissions.
    About this task: This feature does not resync devices that are currently offline.
    1. Sign in at https://my.jive.com/pbx.
    2. Click Devices in the left sidebar and then click Admin Portal Resync Icon next to the device that requires a resync.

      Note: Avoid clicking Admin Portal Resync Icon multiple times, as each resync request is queued (i.e. clicking the resync icon three times resyncs the phone three times).

    All Devices

    Before you begin: You must have admin or super admin permissions.
    About this task: To ensure calls are not interrupted, it is recommended to remotely resync all devices early in the morning or late at night. This feature does not resync devices that are currently offline. The ability for admins to remotely resync all devices at once is disabled for accounts with more than 50 devices, however, our support team can do this on your behalf.
    1. Sign in at https://my.jive.com/pbx.
    2. Click Devices in the left sidebar and then click Resync All.

      Note: Avoid clicking Resync All multiple times, as each resync request is queued (i.e. clicking the resync icon three times may resyncs the phone three times).