HELP FILE

How do I limit which queues a user can log in to?

    You can manage a user's access to unassigned queues.

    Before you begin: You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions.
    About this task:
    1. Sign in to our GoTo desktop/web app.
    2. From Contact Center > Admin > General settings > Permissions > Organization, enable or disable Allow users to sign into queues they are not assigned to.
    3. Click Save.
    What to do next: Ensure supervisors know how to temporarily log a user into an unassigned queue. Please note that any users currently logged in to an unassigned queue will maintain access to those queue(s) when this setting is changed, unless they log out or a supervisor logs them out.