How do I limit which queues a user can log in to?
You can manage a user's access to unassigned queues.
- When this feature is turned off, agents and users cannot log in to unassigned queues via the agent dashboard or by using *13.
- Users that are logged in to unassigned queues will need to be assigned the agent role if they want to take calls from the agent dashboard.
- Sign in to our GoTo desktop/ web app.
- From , enable or disable Allow users to sign into queues they are not assigned to.
- Click Save.