How do I limit which queues a user can log in to?
You can manage a user's access to unassigned queues.
Before you begin: You must be
set up as a user and be assigned the
Admin role. This can also be done from your
admin portal if you have access permissions.
- When this feature is turned off, agents and users cannot log in to unassigned queues via the agent dashboard or by using *13.
- Users that are logged in to unassigned queues will need to be assigned the agent role if they want to take calls from the agent dashboard.
- Sign in to our GoTo desktop/web app.
- From , enable or disable Allow users to sign into queues they are not assigned to.
- Click Save.
What to do next: Ensure supervisors know how to temporarily
log a user into an unassigned queue. Please note that any users currently logged in to an unassigned queue will maintain access to those queue(s) when this setting is changed, unless they
log out or a
supervisor logs them out.