What is included in GoTo's Contact Center plans?

We currently offer the feature rich Complete plan with robust analytics and the ability to act on what you see.

Note: The Core plan is no longer being offered. Its features are listed below in comparison to the Complete plan.

Note: To upgrade, please contact Sales.

	GoTo Contact Center
Feature	Core	Complete
Call Queues	✓	✓
Auto Queue Callback	✓	✓
Intelligent Call Routing with Skill Assignment	✓	✓
Pre-recorded Audio Messages		✓
Access to AI-generated Interaction Summaries — Powered by AI Optimization		Add-on
Campaigns	✓	✓
Inbox Queues	✓	✓
Webchat channel	✓	✓
Facebook Messenger channel	✓	✓
Instagram channel	✓	✓
WhatsApp channel	✓	✓
Pre-written Text Messages		✓
Tag Management		✓
Flip to Call		✓
Flip to Meeting		✓
Centralized Inbox
Agent Dashboard	✓	✓
Single button to manage status in all queues simultaneously	✓	✓
Ability to manage status by individual queue card	✓	✓
See queue information such as which queue the call is coming from, the wait time of that caller, and the Caller ID		✓
Ability to log in to unassigned queues		✓
Supervisor Dashboard	✓	✓
Ability to drill down into queue details		✓
Ability to manage agent status in queues		✓
Manage campaigns		✓
Actions list of tools to monitor agents, manage their status, end wrap up time early, etc.		✓
Access to Supervisor Recovery and ability to see customer sentiment in real-time. — Powered by AI Optimization.		Add-on
Topic flag detection during live calls — Powered by AI Optimization		Add-on
Reports	✓	✓
Queue Caller	Limited	✓
Agent Performance		✓
Resolved Conversations		✓
Exports	✓	✓
Sentiment & Topic Detection — Powered by AI Optimization		Add-on
Interaction Summaries — Powered by AI Optimization		Add-on
Topic flag detection — Powered by AI Optimization		Add-on
Customizable pause reasons	✓	✓
Wallboards		✓
Single view for setup	✓	✓
Integrations bundle		✓

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Room

GoTo Training

OpenVoice

Grasshopper

join.me

GoTo Resolve

GoTo Resolve MDM

Pro

Central

Rescue

GoToMyPC

GoToAssist

Hamachi

RemotelyAnywhere