What is included in GoTo's Contact Center plans?
We currently offer the feature rich Complete plan with robust analytics and the ability to act on what you see.
Note:
- The Core plan is no longer being offered. Its features are listed below in comparison to the Complete plan. To upgrade, please contact Sales.
- The Freemium plan is also no longer being offered. However, all GoTo Connect users have access to the basic call queues that were formerly offered as the Contact Center Freemium plan. These call queues can be accessed by star codes.
| GoTo Contact Center | ||
|---|---|---|
| Feature | Core | Complete |
| Call Queues | ✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
|
✓ | |
|
Add-on | |
| Campaigns | ✓ | ✓ |
| Inbox Queues | ✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
| WhatsApp channel | ✓ | ✓ |
|
✓ | |
|
✓ | |
|
✓ | |
|
✓ | |
| Centralized Inbox | ||
| Agent Dashboard | ✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
|
✓ | |
|
✓ | |
| Supervisor Dashboard | ✓ | ✓ |
|
✓ | |
|
✓ | |
|
✓ | |
|
✓ | |
|
Add-on | |
|
Add-on | |
| Reports | ✓ | ✓ |
|
Limited | ✓ |
|
✓ | |
|
✓ | |
|
✓ | ✓ |
|
Add-on | |
|
Add-on | |
|
Add-on | |
| Customizable pause reasons | ✓ | ✓ |
| Wallboards | ✓ | |
| Single view for setup | ✓ | ✓ |
| Integrations bundle | ✓ | |
