What is included in GoTo's Contact Center plans?
We offer the feature rich Complete plan with robust analytics and the ability to act on what you see as well as the simpler Core plan that has everything you need to effectively communicate with your customers wherever they are.
Feature | Core | Complete |
---|---|---|
Call Queues | ✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
Chat Queues | ✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
|
✓ | |
|
✓ | |
|
✓ | |
|
✓ | |
|
✓ | |
Campaigns | ✓ | |
Agent Dashboard | ✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
|
✓ | |
|
✓ | |
Supervisor Dashboard | ✓ | ✓ |
|
✓ | |
|
✓ | |
|
✓ | |
|
✓ | |
Reports | ✓ | ✓ |
|
Limited | ✓ |
|
✓ | |
|
✓ | |
|
✓ | ✓ |
Customizable pause reasons | ✓ | ✓ |
Wallboards | ✓ | |
Single view for setup | ✓ | ✓ |