Port Existing Phone Numbers
Submit a request to have your phone numbers transferred (or ported) over to us from your previous provider.
Before you begin: Ensure you have met the following requirements with your current phone carrier:
- Have a copy of your most recent phone bill.
- Your account is in good standing.
- No freezes or pending orders.
- No disconnected numbers.
Important: A $15 fee will be charged if your order is rejected for failure to meet any of above requirements.
- Sign in to GoTo Admin.
- From , select + Port existing numbers.
- Select your Region, then select Next.
- Add your 10-digit phone number(s), then select Add.
Note: You can also select Import numbers to upload a CSV file of phone numbers you would like to port.
- Enable the check box to confirm these numbers are connected to your existing account. Then select Next.
- Select the desired Port date. Then select Next.
Important: Ports can be preformed no earlier than 6 days following the request and no longer than 30 calendar days following the request. Also, ports cannot be performed on weekend days or holidays.
- Use your recent phone bill to enter your carrier's information.
- Optional: Upload your phone bill to help avoid any delays in the transfer process.
- Enable the check box to confirm that this account is in good standing without any freezing or pending orders.
- Optional: Add Caller ID to your phone number(s). Then select Next.
- Optional: Add Directory listing to help make it easier for your customers to reach out to you.
- Carefully review and verify your port order and ensure all the details are accurate before selecting Next.
- Enter the name of the authorized account holder.
- Select Place order.
Result: The request will show up in your Orders where you can track its progress. You will receive an email when we receive a transfer date (a.k.a. Firm Order Commitment (FOC)) from your current carrier. This may take a few days or more depending on your current carrier and the quality of the information you provided in your request.
Article last updated: 17 February, 2023