HELP FILE

How do I make changes to a dial plan?

    Customize your dial plans to better direct customer calls. You can allow callers to simply dial your extensions or directory names, or you can give them various options such as connecting to a conference room or waiting in a call queue.
    1. If you are not already, sign in to your admin portal.
    2. From Phone system > Dial plans, select the dial plan that needs changes made.
    3. Choose what you want to do:
      • If this is a new dial plan, choose a template and begin building your flow by completing or editing the various nodes.
      • If this is an existing dial plan, re-arrange and edit the various nodes as needed using the drag and drop method.
    What to do next: To activate this dial plan, route a phone number to the associated extension number.