How do I set up an announcement line?
Announcement lines allow callers to hear a prerecorded message such as a daily school announcement, seasonal sale or promotion, etc. Because announcements are continually changing, it is helpful to set up these lines so that any user can record and update these recordings without needing access to the admin portal.
Note:
- If announcements do not change often or an admin is updates the recordings, you may consider using a sound clip in a dial plan instead of the steps below.
- Callers will need to be routed to the announcement line via an auto attendant on your dial plan or by directing a phone number to the extension.
What to do next:
Record an announcement.
Record Announcements
What to do next:
Route a phone number to the announcement direct extension or use it as an option in a dial plan.
Article last updated: 3 May, 2023