How do I check the status of my orders?
Use the order dashboard to view the details and latest status on your equipment, new number, or number transfer order(s).
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- Optional: Select
in the top-right to change or cancel the port date on a pending order.
Results:
Estimated Timeframes:
- Equipment — Generally arrives in 10-12 business days once paid for
- New Numbers — Immediately available
- Ported Numbers — Generally transfer within 15-18 business days if the submitted information is accurate
What to do next: If you have any questions with an order, please contact Customer Support
here. To order more numbers or start a new number transfer, refer to
Order New Phone Numbers. To order more equipment, please contact your Sales Representative.
Article last updated: 12 May, 2023