HELP FILE

How do I check the status of my orders?

    Use the order dashboard to view the details and latest status on your equipment, new number, or number transfer order(s).
    1. If you are not already, sign in to your admin portal.
    2. From Home > Orders, search for and select the order you want to view the details of/check for updates.

      Tip: To speed up your search, you can filter by order status or you can sort by order number or order type.

    3. Optional: Select Three Dots Icon in the top-right to change or cancel the port date on a pending order.

    Estimated Timeframes:
    • Equipment — Generally arrives in 10-12 business days once paid for
    • New Numbers — Immediately available
    • Ported Numbers — Generally transfer within 15-18 business days if the submitted information is accurate
    What to do next: If you have any questions with an order, please contact Customer Support here. To order more numbers or start a new number transfer, refer to How do I manage my phone numbers? To order more equipment, please contact your Sales Representative.