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How do I check the status of my orders?

Use the order dashboard to view the details and latest status on your equipment, new number, or number transfer order(s).

Before you begin: You must be assigned an Admin or Super admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. From Home > Orders, search for and select the order you want to view the details of/check for updates.
    Tip: To speed up your search, you can filter by order status or you can sort by order number or order type.
  3. Optional: Select Three Dots Icon in the top-right to change or cancel the port date on a pending order.

Estimated Timeframes:
  • Equipment — Generally arrives in 10-12 business days once paid for
  • New Numbers — Immediately available
  • Ported Numbers — Generally transfer within 15-18 business days if the submitted information is accurate
What to do next: If you have any questions with an order, please contact Customer Support here. To order more numbers or start a new number transfer, refer to Order New Phone Numbers. To order more equipment, please contact your Sales Representative.
Article last updated: 12 May, 2023