GoTo Webinar In-Session Organizer Guide
Quick start video
What is the GoTo app?
The GoTo app is an always-on collaboration workplace with one point of access for all communication needs including messaging, meetings, voice, trainings, webinars, and larger virtual events.
After you enable the new experience, you'll get access to our new GoTo app features and stay up-to-date as new collaboration solutions get added. New features include:
- Reactions and hand raising to allow for better engagement
- Improved flexible layout (also known as "grab tab" mode) to customize your experience
- Updated and improved Q&A pane to better manage and direct your attendee's questions
- Ability to create webinar with breakout rooms for more collaboration
- Efficiency mode to conserve resources
- Virtual backgrounds to create more professional environments
Be sure to follow our release notes page for updates to the GoTo app! For more resources and Q&A sessions, view The Hub.
- Sign in to your account at https://global.gotowebinar.com.
- Select Settings in the left menu.
- Select Join Options and enable the Use the new experience setting. Then Save.
- Optional: Download the desktop app for the best experience.
Results: The next time you start a webinar, you'll be launched in the new experience!
Use the Control Panel
- (1) View session details
- (2) Lock your session (only available for GoTo Meeting)
- (3) Change and rearrange your camera feed view
- (4) View the list of attendees and take various actions as an organizer such as muting them, making them an organizer, etc.
- (5) Chat with others — This is only visible for organizers, unless an organizer has started a direct chat with you
- (6) Access session settings such as switching your audio mode, previewing your camera, and other general settings
- (7) Get more help
- (8) Start breakout rooms (if enabled)
- (9) Invite others to the session
- (10) Record the session
- (11) Raise your hand or use quick reactions (if enabled)
- (12) Mute and unmute yourself
- (13) Share your camera
- (14) Share your screen
- (15) Leave or end the session
- (16) Manage attendees
- (17) View raised hands as an organizer
- (18) View/upload materials
- (19) Launch polls, timer and breakout rooms
- (20) Access the dashboard to track the attendee engagement and use of materials
- (21) View, pause, stop, or hide the broadcast timer from attendees
- (22) Manage and answer attendee questions
- (23) Manage remote control access
- (24) Use flexible layout
View FAQs
Read through the frequently asked questions about the new in-session webinar experience.
What webinar features are not available in the new experience?
- Webcast events
- Recorded events
- Breakouts for over 250 attendees
- Password protected sessions
Are there known issues?
- Only Google Chrome and Microsoft Edge browsers are supported
- Polls are not included in the recording
- Breakouts are not included in the recording — We recommend that you pause the recording before starting breakout rooms, and then resume the recording once all attendees have re-joined the main room.
Can I switch back to the classic GoTo Webinar experience?
If you signed up prior to February 26th, 2024, you can change your Join Option setting to Use the classic GoTo Webinar.
Why do some of my webinars launch in the classic experience?
The new experience currently supports Standard and Breakout events only. If you are hosting a Webcast or Recorded event, or a password protected Standard event, you'll be launched in the classic experience so we recommend that you keep the classic desktop app installed on your computer until futher notice.
Do you provide live trainings or Q&A sessions?
Yes! Please view The Hub for more resources including live Q&A sessions.
What browsers are supported?
- Google Chrome: Download the latest version.
- Microsoft Edge Chromium: Download the latest version.