Answer Questions Asked by Attendees
During the webinar, attendees can ask questions. Organizers can sort these questions, tag them, and assign them to other staff members in the session.
Note: The organizer is the only one who can view all questions and assign them to other staff members. Panelists can only view the questions assigned to them.
Notice: This article addresses the new GoTo app experience. View How do I use the Questions pane and answer questions? for the classic experience.
Enable or disable questions
- During the webinar, select in the top toolbar.
- Scroll to Attendee permission and enable or disable the Allow to ask questions setting.
Answer questions
- During the webinar, select in the top toolbar.
- Select a question to answer.
- Select a pre-written response provided by GoTo or enter your own message.
- When finished, select Send. If the question and answer is applicable to all attendees, select Send to all.
Assign a question to another staff member
- During the webinar, select in the top toolbar.
- Select , and then select the desired staff member.
Results: The staff member will be notified and prompted to answer the question.
Filter and tag questions
You can sort questions by time and filter incoming questions by tags, assignment, or priority. The following tags are available:
- Follow up
- Answer live
- Ignore
- Answered