Record a webinar

Organizers and co-organizers can record the webinar and make it available for anyone to view at a later time. When a webinar is recorded, the presenter's screen, audio conference, and any shared applications are included.

GoTo

We recommend having two organizers in the webinar in case one encounters issues that may potentially disrupt the recording.

Note: If you are recording locally to your computer, you must be on the GoTo desktop app.

Start or join a webinar.

Attention: These steps must be completed from the desktop or web apps. The mobile app does not support this feature.
Optional: Make sure you're sharing your screen if you want it included in the recording.
Select Record at any times.

Note: If you are recording locally, make sure you have at least 5GB of free space in the desired local folder. If you are using your own audio service, you must have a sound card and an audio input device like a microphone to record audio. Note that the audio conference will not be included in the session recording if you use cloud recording and your own audio service.

Result: The Record icon glows, and attendees see a notification that the webinar is being recorded.
Optional: To pause or stop your recording, select Record again. Alternatively, you can end the session which will stop the recording as well as end the session for everyone.

Note: Pausing and resuming will not break up the recording into multiple files.

What to do next: Once the session is over, you're taken to your Video Library if you used online recording (it may take a few minutes for the recording to appear). If you recorded locally recording, open the folder you chose to save recordings to. For more help finding your recording or learning what you can do with it, see Find and manage recordings.

Important: All local recordings are saved as a WEBM files. Please use a third-party service to convert your WEBM files as needed.

Classic

Note: While the visual experience has been updated, the settings shown in this video are still accurate.

Manually record a session

We recommend having two organizers record the session in case one organizer encounters any issues that may potentially disrupt the recording. Recordings are saved to the video library or computer (depending on recording type selected) of the person who starts the recording. The maximum length of recordings is 8 hours (or 2 hours with no attendees) or 20GB.

Before you begin: Make sure that you have started the broadcast for the session you want to record and that you are sharing your screen (not required for online recordings).

From your session's control panel, select Sharing and then select Start Recording (Windows) or Record (Mac).

Note: The free storage space available in the saved recording file location is displayed next to the button. At least 5GB of free space must be available to record a session locally. If the recording space drops below 100MB, the recording automatically stops. If you are using online recording and do not have enough free space on your My Recordings page, GoTo Webinar will automatically switch to local recording.

Result: All participants will see a notification that the session is being recorded.
To pause or stop recording, select Stop Recording (Windows) or Recording (Mac) again.
To resume recording, select Start Recording (Windows) or Record (Mac) again. The recording will be saved as one file per session regardless of how many pauses you use.

What to do next: When the session is finished, you will either be taken to the Video Library (if using online recording) or you will be prompted to convert the session using the Recording Manager (if using local recording). Depending on file size, it may take up to 48 hours to process a recording before it displays in your online library or local folder. See Manage recordings to learn how to convert/upload (if applicable), view, and share your recordings.

Automatically record a session

Organizers can choose to have the desktop app automatically start recording as soon as the webinar broadcast begins, either on a per session basis or for all future webinars. The auto-record feature is available for Standard and Webcast webinar events only. The maximum length of recordings is 8 hours (or 2 hours with no attendees) or 20GB.

Sign in to your account at https://dashboard.gotowebinar.com.
To enable auto-record for all future sessions, select Settings > Recording and then enable Start recording automatically when broadcast begins.
To enable auto-record for a single session;
1. Open the Event Details page of the desired session.
2. From Recording, enable Automatically start recording.
Fastpath: If you've already launched the webinar you want to auto-record, but haven't begun broadcasting, you can select the Record on start box at the top of your session's control panel. If the broadcast has begun, you will need to manually record the session per the steps above.

Manage what is recorded

What is included in the recording depends on various factors, such as the recording and audio type being used. Learn more below:

For Audio —

If using online recording with built-in audio (i.e., computer audio or phone audio), then the audio is automatically included in the recording. This cannot be disabled.
If using online recording with custom audio conference information, then audio is not included in the recording. This cannot be enabled.
If using local recording, your Recording Preferences will determine if and how audio is included in session recordings. The following options are available:
- Don't record audio — Recordings will only include the Presenter's shared screen.
- Use GoToMeeting integrated audio — Recordings will include the voice of everyone who connected to audio via mic and speakers (VoIP) or dialed in via phone (PSTN).
- Use your own audio service — Recordings will include the organizer's voice (recorded with a microphone) and everyone else who speaks (recorded with a phone patch device, requires a physical input device).

For Camera's —

Online recording must be used if you want to include webcam's in the recording. See Set recording type in Manage recordings to enable online recording with webcam's included.
Camera position cannot be changed in the recordings.

For Shared Content —

Shared .MP4 videos are included in the recording.
Any uploaded YouTube links are not be included in the recording.

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