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How do I open my desktop app preferences?

You can access the Preferences window both out of session and during. by opening the desktop app, clicking GoToMeeting in the menu and Preferences.

If you're on a Windows, right-click the Daisy icon in the system tray and click Preferences. If you're in a webinar, click File in the Control Panel and Preferences.
If you are on a Mac, click GoToMeeting in the top menu and Preferences.