Use remote control
Presenters can give multiple attendees shared control of their keyboard and mouse. This allows others to move the mouse around your screen and use their keyboard for added collaboration. Your mouse always has priority. You can override their mouse movements at any time to temporarily regain control without removing their access.
GoTo
Give remote control
In order to give remote control, you have to be on the
desktop app and actively
sharing your screen. To receive remote control access, you have to be on either the
desktop app or a supported browser. Note that the presenter's mouse always has priority – they can override attendees' mouse movements to temporarily regain control without removing Remote Control access.
Notice: Seeing something different? This article addresses the new GoTo app experience. View How do I give someone keyboard and mouse control? for the classic experience.
Allow attendees to request remote control
Before you begin: Your admin must
enable this feature before you can use it. Once enabled by the admin, co-organizers and promoted attendees can request for remote control at any time.
Select 
> Attendee permissions > Request remote control. Co-organizers and promoted attendees can also update this setting during the webinar.
> Attendee permissions > Request remote control. Co-organizers and promoted attendees can also update this setting during the webinar.
- Sign in to the GoTo web or desktop app.
- Create a new webinar or edit an existing one.
- Select More options and scroll to Attendee experience.
- Enable Allow remote control requests.
Results: Attendees see a "Remote control is now available" notification during the webinar.
What to do next: When an attendee requests remote control, you'll be notified. Select
Give control to grant access. If multiple attendees request remote control, a list of their names will appear in the top menu.
Classic
Note: This feature is only available for staff members (Presenters, panelists and organizers).
If you notice that your attendees are unable to use your keyboard and mouse within certain specific apps, it is due to a conflict with the
Windows Integrity Mechanism. It likely indicates that the app is running at a higher integrity level than the
GoTo Webinar desktop app. For example, if an app on your computer is running as admin (which uses a high integrity level), then other attendees will be unable to use your keyboard and mouse within it because the
GoTo Webinar desktop app runs at a medium security level. If you know that you want your attendees to be able to access an app that runs at a higher integrity level, you must launch
GoTo Webinar as an admin when you start your session (by right-clicking the app and selecting
Run as admin).
