Scheduling Guide
Learn how to get started with your meetings and see other frequently asked questions around scheduling meetings below.
Get Started
Before you begin: Download the
GoTo desktop app or use our browser-based web experience.
What to do next: Spend a few moments ahead of time learning how to use our most popular features such as
sharing your screen or
camera,
sending chat messages,
using drawing tools, or
recording the session so you can feel confident when you start your session.
Common Questions
Here are some common questions that we are asked pertaining to scheduled meetings:
| Question | Answer |
|---|---|
| Can I keep the same meeting ID and/or phone numbers for all of my meetings? | Yes, every meeting you schedule gets its own unique meeting ID and audio information, but if you use the same recurring meeting for each occurrence of your meeting series (instead of scheduling a new meeting for each session), then your meeting ID and audio information will remain the same. You can also reserve your personalized meeting page, which has a custom URL and is available to you 24/7 using it's own recurring meeting ID.
Note: Keep in mind that the phone numbers may change if you add or remove countries for dialing in by phone (long distance and/or toll-free numbers), because GoTo Meeting will generate phone numbers for all selected countries.
|
| If I edit a scheduled meeting, will the meeting ID and dial-in information change? | Editing the meeting details, such as the date and time, does not change the meeting ID or the audio information of an already scheduled meeting. Regardless, an updated invitation text is provided when you save changes to a scheduled meeting for you keep your attendees informed of the new time or additional audio information. |
| What is a preferred number and how do I set it? | You can include dial-in numbers for over 50 countries through our built-in audio. The invitation text lists all the numbers for your attendees. A preferred number is the number that appears at the top of that list. You can set your preferred number from the audio settings section of your admin account. Select Edit next to the dial-in option and then select the star next to the desired number that you want to be at the top of the list. You can only select one preferred number at a time. |
| I need phone numbers for more countries. How do I set or change the countries for dial-in numbers? | You can include the dial-in numbers for over 50 countries by selecting the countries in audio settings. Select Edit next to the dial-in option in your audio settings and then select all countries you want to include. Make sure to save your changes. If you have enhanced audio (Toll Free Numbers), you can add or remove toll-free numbers the same way. |
Troubleshooting
Here are some common questions that we are asked pertaining to scheduled meetings:
| Question | Answer |
|---|---|
| My meeting stopped working and I get an error if I try to re-start a meeting. Why is this happening? | It's likely that the meeting was a one-time session that has expired. If you do not want your meeting to expire, use a recurring meeting room for future sessions. If it is not expired or you are using a reusable room and are still unable to start a meeting or get errors while logging in, select Contact Support to check your account status. |
| It says "another meeting is already scheduled for this time." What does this mean? | As an organizer, you can only host one meeting at a time, so you may have already scheduled a meeting that conflicts with the one you are trying to schedule. These conflicts can occur if you're sharing a GoTo Meeting account. You can easily add more organizers to your account so each organizer can schedule and host meetings freely. If you need to add your colleagues to your account, select Contact Support or change your plan at any time. |
