How do I change the settings on a schedule?
Update the settings on a schedule as needed.
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Change schedule settings
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
What to do next:
Add your new schedule (or holiday) to your dial plan.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Schedule settings
Below is a list of all the schedule settings and their descriptions.
Setting | Description |
---|---|
Name | The name used to identify the schedule in the admin portal. |
Time Zone | Designates the time zone for the schedule. |
Setting | Description |
---|---|
Override — Optional | Opens or closes the schedule 24/7. |
Description |
---|
Adds dates where the schedule is on holiday.
Note: Holidays do not automatically recur year after year (e.g., you must add Christmas each year).
|
Description |
---|
Lists all dial plans using the schedule. |
Use a schedule in a dial plan
Before you begin:
- You must be assigned an Admin or Super admin role to perform this task.
- Create any schedules you want to use.
Automatically direct your callers based on a pre-set schedule for open and closed hours as well as holidays.
Note: There is a new version of this visual dial plan editor in GoTo Admin with many new and improved features! Even if your account uses PBX Administration (classic) you can still use the new and improved dial plan editor by signing in with your admin credentials at https://admin.goto.com and selecting .
Add a holiday in a dial plan
Before you begin:
You must be assigned an Admin or Super admin role to perform this task.
Optional:
Record or
upload a holiday sound clip to add to your holiday schedule call routing.
Add a holiday (date and time range) to a schedule and automatically let your callers know you are closed.
What to do next: Ensure your users know how to
turn on call forwarding a
record a holiday voicemail message.
Article last updated: 12 May, 2023
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